StowAway Carrier Five Year Warranty
We stand behind our StowAway line of Hitch Cargo Carriers. So why wouldn’t we offer one of the best warranties on the market?
Pacific Recreational Products, Inc. (PRP) warrants to the
original retail purchaser of the StowAway Cargo Carrier that it is and
shall remain free of defects in materials and workmanship for a period
of five years from the date of retail purchase.
Should the purchaser discover a defect and notify PRP during the
warranty period, PRP will, at its opinion, repair or replace the unit at
no additional charge, or refund all or part of the customer’s original
purchase price. The limited warranty does not cover damage caused by
collision, disaster, abuse, modification or misuse. Misuse includes, but
is not limited to overloading, improper installation and use with any
hitch receiver or an incorrect size or style.
Limited warranty service may be obtained by first calling or
writing to PRP and describing the problem or perceived defect. PRP may
request documentation to fully understand the nature of the problem or
defect. If a defect or problem is confirmed, PRP will, at its sole
discretion, replace, repair, or authorize, along with proof of purchase
data, using the original shipping container or equivalent. Unless
otherwise authorized, return transportation charges must be prepaid by
the purchaser.
All express and implied warranties for this product, including
the warranties of merchantability and fitness for a particular purpose,
are limited in duration to a period of five years from the date of
purchase and no warranties, whether expressed or implied, will apply
after this period.
If this product is defective, your sole remedy shall be repair
replacement, or refund as provided above. In no event will PRP or any of
its officers, employees, or agents be liable to you for any damages,
including incidental or consequential damages arising out of the use of
or inability to use the cargo carrier, even if PRP has been advised of
the possibility of such damages, or for any claim by another party.
Pacific Recreational Products, Inc. Return Policy
We’re committed to providing the best customer satisfaction
possible. We will gladly refund your purchase price or replace any
defective item and most non-defective items. Within 30 days of receipt
of your order, you may return products that:
- Have not been used
- Are in their original packaging and properly packaged to avoid damage
- Include all parts, hardware or instructions
- Are not custom or special orders
In order for us to properly credit your account, a Return
Authorization (RA) number must accompany all goods being returned to us.
To request a RA#, please call us at 1-800-943-5377.
Once we have received your return and verified that your return
meets the above guidelines, a refund or credit will be issued. Items
that are returned damaged or incomplete will be subject to a restocking
fee. Items being returned to us C.O.D. will be refused.
Packing and Sending Your Return
It is imperative that each item being returned be packaged in its
original shipping carton, using the same packaging materials and
component placement as received from the factory. The outside of each
package should be clearly marked with the RA number that was issued by
our customer service department. For your protection, we recommend that
you use UPS or FedEx for shipment. We may elect to issue a call ticket
for item pickup.
Refunds
A full refund, excluding outbound shipping costs, will be issued
for any returned products when the return meets the above requirements.
Full shipping costs will only be credited in those instances where the
return is a result of our shipping error.
Product Damage
Please inspect your shipment upon receipt. If your product has been
damaged in shipment, it is imperative that you contact us within 24
hours of receipt of the product to make your claim. We’ll then contact
you via phone or email with further instructions.