StowAway Warranty and Product Returns

StowAway Carrier Five Year Warranty

We stand behind our StowAway line of Hitch Cargo Carriers.  So why wouldn’t we offer one of the best warranties on the market?

Pacific Recreational Products, Inc. (PRP) warrants to the original retail purchaser of the StowAway Cargo Carrier that it is and shall remain free of defects in materials and workmanship for a period of five years from the date of retail purchase.

Should the purchaser discover a defect and notify PRP during the warranty period, PRP will, at its opinion, repair or replace the unit at no additional charge, or refund all or part of the customer’s original purchase price. The limited warranty does not cover damage caused by collision, disaster, abuse, modification or misuse. Misuse includes, but is not limited to overloading, improper installation and use with any hitch receiver or an incorrect size or style.

Limited warranty service may be obtained by first calling or writing to PRP and describing the problem or perceived defect. PRP may request documentation to fully understand the nature of the problem or defect. If a defect or problem is confirmed, PRP will, at its sole discretion, replace, repair, or authorize, along with proof of purchase data, using the original shipping container or equivalent. Unless otherwise authorized, return transportation charges must be prepaid by the purchaser.

All express and implied warranties for this product, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to a period of five years from the date of purchase and no warranties, whether expressed or implied, will apply after this period.

If this product is defective, your sole remedy shall be repair replacement, or refund as provided above. In no event will PRP or any of its officers, employees, or agents be liable to you for any damages, including incidental or consequential damages arising out of the use of or inability to use the cargo carrier, even if PRP has been advised of the possibility of such damages, or for any claim by another party. To initiate a warranty claim, please fill out the Return Form below.

Returns Process

1. Fill out the following Return Request Form
   
   
2. Our returns agent will be in touch with you with any questions, or will issue a Return Authorization # and instructions by email
   
   
3. Mark your package clearly with the Return Authorization Number and follow the return instructions.  Always send your return package by a trackable method (FedEx or UPS) and retain a copy of the tracking numbers for your records
   
   
4. Once we or the manufacturer received and inspected the item, a refund will be issued to the original payment source

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Product Returns

Stowaway is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:

• Have not been used
• Are in their original packaging and properly packaged to avoid damage
• Include all parts, hardware or instructions
• Are not custom or special orders
• The return is accompanied by the Return Authorization # we issue on an approved return

For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight costs. Full shipping costs will only be credited in those instances where the return is a result of our shipping error.

No returned items will be accepted without a valid Return Authorization #.

Packing and Sending Your Return

It is imperative that each item being returned be packaged in its original shipping carton, using the same packaging materials and component placement as received from the factory. The outside of each package should be clearly marked with the RA number that was issued by our customer service department. For your protection, we recommend that you use UPS or FedEx for shipment. We may elect to issue a call ticket for item pickup.

Product Damage

Please inspect your shipment upon receipt. If your product has been damaged in shipment, it is imperative that you contact us within 24 hours of receipt of the product to make your claim. We’ll then contact you via phone or email with further instructions.

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